Table 1 Description of (informal) technologies and tools used alongside a standardized monitoring system
Informal knowledge management tools | Description | No. of LHDs (n = 14) in which tool was observed |
|---|---|---|
Backups, hardcopies from PHIMS | Printing forms from PHIMS to use in hardcopy, or to store in another location | 7 |
Bespoke IT system/database | Locally designed IT database | 1 |
Using an email client (e.g., Outlook) externally to PHIMS | 8 | |
Filing systems | ||
 Paper filing system | Storing information in hardcopy in a physical location | 4 |
 Shared folder or drive | Storing information in digital form on a secured, shared drive | 4 |
Memory | Instances where memory is explicitly described as a way of capturing and managing information | 3 |
Online survey tools | Use of online tools (e.g., survey monkey) to gather, manage, or report information | 8 |
Posted documents | Information that is in hardcopy and posted close-at-hand, at work stations or in offices, for quick access | 3 |
Spreadsheet | Spreadsheets/Excel | 12 |
Task management tools | Systems (e.g., to-do lists, diaries, reminders) to organize and manage tasks | 2 |
Templates | Documents that have been locally developed and are standardized to gather specific types of information | 11 |
Hand written notes and other tools | Not described above; includes handwritten notes | 5 |